What Software End-Users Need To Know
Harbinger is an independent and neutral third-party who can administer escrow arrangements on your behalf

We also offer:

  • Escrow agreement monitoring
  • Verification services
  • Lodgement auditing services

What would be the impact to your business if a vendor of mission-critical software stopped supporting you?

Reduce the risk of using software

Increase corporate compliance

Achieve best procurement practice

As a software end-user, you rely on vendors to supply and maintain your software. This exposes your company to a new set of risks. In the event that your software vendor stops supporting you, an established escrow arrangement will protect your business by providing access to the source code and information that you would need to continue to operate.

Software escrow is an essential part of modern technology services contracts. It not only delivers compliance with best procurement practices and meets Sarbanes-Oxley corporate compliance regulations, but most importantly it also reduces the risk to your business.


  • Assures your business continuity – protects you and your supplier relationship from market factors which are outside your control
  • Protects you financially – avoids the cost of downtime or even having to start again. You have the time to replace the software with a new solution
  • Reduces your risks – protecting the software with escrow means that if the developer cannot complete it, you can ensure that someone else can
  • Improves service delivery – Your vendor has an added incentive to meet your service level requirements

We offer

  • Your choice of either standard or tailored escrow agreements
  • Fast service establishment – 24 hours for standard agreements
  • A secure online escrow management system
  • Compliance and lodgement activity monitoring
  • Active Alerts that prompts you when an escrow lodgement is due
  • Online and telephone support
  • Software agreement, contract and procurement advice
  • Software risk management consulting
  • Software verification services
  • Lodgement auditing services

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To speak to one of our vendor specialists about the most appropriate escrow services for you and your clients please phone: +61 3 9618 2000.