Software Escrow

How to lodge your Escrow Materials Manually

While we recommend lodging your escrow materials online, you may prefer to lodge your materials manually if: the size of the escrow lodgement makes lodging online difficult you prefer traditional manual lodgement for other reasons. In this case, Harbinger will be happy to accept your escrow lodgement manually. Please note that additional fees will apply for each manual lodgement received and processed by Harbinger. Each time you lodge your materials manually, it must be a complete set as described in your escrow agreement What you will need: The escrow materials (we recommended in an encrypted format) Two identical storage media …

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What does 0/1 Records Lodged mean in the escrow system?

The 0/1 Records Lodged refers to the <number of sub-folders>/<number of files> within that record. For almost all our customers, you will see 0/1 next to records. This indicates that there are zero sub-folders and 1 file (record) associated with that entry.

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How do I create a MD5 Checksum

When lodging your Deposit Material into Harbinger’s escrow management system, you will need to provide a MD5 checksum. When your lodgement has been uploaded, the checksum you provided will be compared with the file that is received by Harbinger. This will ensure that the lodgement is complete and intact. There are two simple ways to create an MD5 checksum: Use your computer’s in-built command utilities Download and use a checksum generator Command Utilities Windows: Open a command prompt Type: CertUtil -hashfile <path to your file> MD5 Mac / Unix: Open a terminal window Type: MD5 <path to your file> Checksum …

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What is a checksum?

A checksum is a sequence of numbers and letters used to ensure data integrity and check for errors. An MD5 checksum will look like this: 3b4bb8427198691854edf860d8b08492 If we know the checksum of your Deposit Materials file, we can use that checksum to confirm that the Deposit Materials that we received and stored in escrow are identical to what you uploaded. You create the MD5 checksum before uploading the file. We compare that to the checksum we create when we receive and store the file. Checksums can easily be created for your Deposit Material file using your computer’s operating system or …

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How to lodge your Additional Materials Online

What are Additional Materials? Step 1: Zip Put all of your Additional Materials into one folder on your computer. Zip the folder into a single file. (Optional) For extra security, you may choose to password protect your zip file.  Step 2: Upload Go to Harbinger’s escrow lodgement system Login with your user name and password Under Vault Contents, select the vault that you wish to upload your Additional Materials into Select Escrow Materials Select Additional Materials Select Add Select the local file you wish to upload Select the Version the Additional Materials are related to (optional)  Add a name and comment (optional) Click …

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How to lodge your Deposit Materials Online

What are Deposit Materials? Each time you lodge your Deposit Materials, it must be a complete set as described in your escrow agreement Step 1: Zip Put all of your Deposit Materials into one folder on your computer. Zip the folder into a single file. (Optional) For extra security, you may choose to password protect your zip file.  Step 2: Checksum Generate a MD5 checksum for your zip file. Step 3: Upload Go to Harbinger’s escrow lodgement system Login with your user name and password Under Vault Contents, select the vault that you wish to upload your Deposit Materials into Select Escrow Materials Select Update …

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Why do I get a blank screen when uploading a lodgement?

If you find that the your web browser screen appears blank after submitting a new lodgement, don’t worry. Your browser may be preventing popups from appearing on your screen – or you may be using an older version of Safari. The lodgement will upload normally and once completed the web browser page will refresh so you can see your new lodgement.

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Does our lodgement get overwritten or deleted when a new lodgement is made?

Short answer – No. The nature of an escrow arrangement is that, once materials are lodged, neither the beneficiary or the owner can interfere with it – Ever. Let me give you an example of why this is important… Lets say a developer and a customer have an escrow agreement with Harbinger, and the developer has done the right thing and uploaded their materials to the escrow agent.  Then the developer and the customer have a disagreement. The developer may be aggrieved and may want to delete the escrow lodgement – or upload a replacement set of materials that doesn’t …

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Our software changes weekly – or even daily. Do we have to put our materials into escrow that often?

The regularity of lodgements is for agreement between the Vendor and End-user. The term version (or variation, iteration, revision, release etc) is not defined in the escrow agreement. That is because the terms are not well defined in the software development industry (see https://www.product-lifecycle-management.com/plm-revision-version.htm). The spirit of the escrow agreement is that the Vendor should ensure that the current escrow lodgement matches the software that is being used by the end-user. 

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Who should load our materials into escrow?

Harbinger provides access to the escrow management system to one vendor employee. This is to ensure that the chain of custody for the materials remains intact. Harbinger’s standard escrow agreement requires the details of two further end-user contacts (see Schedule E) If the employee no longer works for the vendor, either the Vendor Primary Contact or the Vendor Notices Contact can nominate a new employee to be responsible for lodging materials into escrow. We will provide a new login to this new employee.

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