SAAS Escrow

Why do I get a blank screen when uploading a lodgement?

If you find that the your web browser screen appears blank after submitting a new lodgement, don’t worry. Your browser may be preventing popups from appearing on your screen – or you may be using an older version of Safari. The lodgement will upload normally and once completed the web browser page will refresh so you can see your new lodgement.

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Does our lodgement get overwritten or deleted when a new lodgement is made?

Short answer – No. The nature of an escrow arrangement is that, once materials are lodged, neither the beneficiary or the owner can interfere with it – Ever. Let me give you an example of why this is important… Lets say a developer and a customer have an escrow agreement with Harbinger, and the developer has done the right thing and uploaded their materials to the escrow agent.  Then the developer and the customer have a disagreement. The developer may be aggrieved and may want to delete the escrow lodgement – or upload a replacement set of materials that doesn’t …

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Our software changes weekly – or even daily. Do we have to put our materials into escrow that often?

The regularity of lodgements is for agreement between the Vendor and End-user. The term version (or variation, iteration, revision, release etc) is not defined in the escrow agreement. That is because the terms are not well defined in the software development industry (see https://www.product-lifecycle-management.com/plm-revision-version.htm). The spirit of the escrow agreement is that the Vendor should ensure that the current escrow lodgement matches the software that is being used by the end-user. 

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Who should load our materials into escrow?

Harbinger provides access to the escrow management system to one vendor employee. This is to ensure that the chain of custody for the materials remains intact. Harbinger’s standard escrow agreement requires the details of two further end-user contacts (see Schedule E) If the employee no longer works for the vendor, either the Vendor Primary Contact or the Vendor Notices Contact can nominate a new employee to be responsible for lodging materials into escrow. We will provide a new login to this new employee.

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Do we need to include Additional Materials in our escrow lodgement

It is not necessary to include “Additional Materials” if the list of “Deposit Materials” in your escrow agreement describe all of materials that you have agreed to be escrowed. Separating Additional Materials from Deposit Materials is there really to help the software vendor manage their escrow lodgements. Deposit Materials (like source code) change often and therefore need to be lodged often. Additional Materials (like instructions and user manuals) perhaps change less often and therefore need to be lodged less often.

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How do I work out the cost of large lodgements

Your escrow service includes a certain lodgement size – usually 250Mb or 500Mb. If you need to lodge more than this, that’s totally fine. Additional storage is charged on a sliding scale like this (Basic escrow subscription): 0 – 250Mb. Included with your escrow subscription 250 – 1Gb. $260 per 250Mb 1Gb to 10Gb. $110 per 1Gb 10Gb to 100Gb. $110 per 10Gb Additional storage is charged annually in arrears.

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About signing your escrow agreement

Once the parties have agreed to the terms of the escrow arrangement, we will send the parties the final escrow agreement. This should be signed and returned to Harbinger. Our standard agreements can be signed in counter-parts. Some businesses may prefer – or even require an original “wet” (signed by all parties) version of the escrow agreement. If that is the case for you, we will be happy to organise that for you. Of course time is of the essence when implementing escrow arrangements. We will be happy to provide you with access to the escrow management system in advance …

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Satisfaction or your money back – Guaranteed

If you’re not satisfied with our service during the first year of your escrow arrangement with us, you may cancel your escrow arrangement. We’ll refund any unused subscription fees.

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Harbinger’s Online Escrow Management System

HARBINGER PROVIDES UNMATCHED INTELLECTUAL PROPERTY PROTECTION FOR VENDORS AND END-USERS. MANY OF AUSTRALIA’S TOP COMPANIES TRUST HARBINGER AS THEIR NEUTRAL THIRD PARTY TO PROVIDE ESCROW SERVICES. Once you’ve established an escrow arrangement, you don’t want to spend time managing it. Harbinger’s Escrow Management System actively monitors your arrangements on your behalf. It allows you to: View all of your escrow arrangements in one place View account information: Account lists, Deposit data, Contact information, Multiple account management. Conduct transactions: Change company contacts, Revise beneficiary lists, Request terminations, Request verification, Notify of release events. Access reports: Annual account summaries, Keep track of escrow …

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Software Escrow Agreements

OUR STANDARD AGREEMENTS ARE BASED ON BEST PRACTICE AND ARE MADE AVAILABLE TO YOU.OUR ESCROW PROFESSIONALS CAN ALSO WORK WITH YOU TO TAILOR AGREEMENTS TO MEET THE DEMANDS OF YOUR CORPORATE RISK PROFILE. Pre-packaged and tailored escrow agreements – Harbinger has designed agreements to provide flexibility with regards to initial structure and long term usability. With Harbinger there are no proprietary terms that will hinder flexibility later or require separate agreements depending upon your release conditions. The flexibility designed into our escrow agreements makes meeting current and future escrow requirements as efficient and economical as possible with out compromising quality. …

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