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Why do I get a blank screen when uploading a lodgement?

If you find that the your web browser screen appears blank after submitting a new lodgement, don’t worry. Your browser may be preventing popups from appearing on your screen – or you may be using an older version of Safari. The lodgement will upload normally and once completed the web browser page will refresh so you can see your new lodgement.

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Does our lodgement get overwritten or deleted when a new lodgement is made?

Short answer – No. The nature of an escrow arrangement is that, once materials are lodged, neither the beneficiary or the owner can interfere with it – Ever. Let me give you an example of why this is important… Lets say a developer and a customer have an escrow agreement with Harbinger, and the developer has done the right thing and uploaded their materials to the escrow agent.  Then the developer and the customer have a disagreement. The developer may be aggrieved and may want to delete the escrow lodgement – or upload a replacement set of materials that doesn’t …

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Our software changes weekly – or even daily. Do we have to put our materials into escrow that often?

The regularity of lodgements is for agreement between the Vendor and End-user. The term version (or variation, iteration, revision, release etc) is not defined in the escrow agreement. That is because the terms are not well defined in the software development industry (see https://www.product-lifecycle-management.com/plm-revision-version.htm). The spirit of the escrow agreement is that the Vendor should ensure that the current escrow lodgement matches the software that is being used by the end-user. 

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Can we specify a fixed term for our escrow agreement?

Yes you can. You may stipulate any term for your escrow agreement – but this is unusual. Our standard agreements have no fixed termination date. It can be cancelled at any time by both the End-user and vendor simply providing notice to the escrow agent.

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Who should load our materials into escrow?

Harbinger provides access to the escrow management system to one vendor employee. This is to ensure that the chain of custody for the materials remains intact. Harbinger’s standard escrow agreement requires the details of two further end-user contacts (see Schedule E) If the employee no longer works for the vendor, either the Vendor Primary Contact or the Vendor Notices Contact can nominate a new employee to be responsible for lodging materials into escrow. We will provide a new login to this new employee.

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Do we need to include Additional Materials in our escrow lodgement

It is not necessary to include “Additional Materials” if the list of “Deposit Materials” in your escrow agreement describe all of materials that you have agreed to be escrowed. Separating Additional Materials from Deposit Materials is there really to help the software vendor manage their escrow lodgements. Deposit Materials (like source code) change often and therefore need to be lodged often. Additional Materials (like instructions and user manuals) perhaps change less often and therefore need to be lodged less often.

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How do I work out the cost of large lodgements

Your escrow service includes a certain lodgement size – usually 250Mb or 500Mb. If you need to lodge more than this, that’s totally fine. Additional storage is charged on a sliding scale like this (Basic escrow subscription): 0 – 250Mb. Included with your escrow subscription 250 – 1Gb. $250 per 250Mb 1Gb to 10Gb. $100 per 1Gb 10Gb to 100Gb. $100 per 10Gb Additional storage is charged annually in arrears.

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Order Standard Escrow Service Now

Order Standard Escrow Service NowThanks for choosing Harbinger's Standard Escrow Service!This form ( between 21 and 54 fields ) will collect the information that we need to create your escrow agreement and account. Before proceeding we suggest that you have on hand details of: the materials to be escrowed the Vendor (owner of the materials) the End-User (beneficiary of the escrow agreement) payment details This form may take several minutes to complete. Select the type of agreement you require: ---two-party software escrow agreementthree-party software escrow agreementother The regular name of the materials being placed in escrow - usually the name ...
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Order Basic Escrow Service Now

Order Basic Escrow Service NowThanks for choosing Harbinger's Basic Escrow Service!This form ( between 21 and 54 fields ) will collect the information that we need to create your escrow agreement and account. Before proceeding we suggest that you have on hand details of: the materials to be escrowed the Vendor (owner of the materials) the End-User (beneficiary of the escrow agreement) payment details This form may take several minutes to complete. Select the type of agreement you require: ---two-party software escrow agreementthree-party software escrow agreementother Select the escrow service you require: ---Basic (250Mb per lodgement, 4 lodgements per annum)Standard ...
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Escrow Verification – All you need to know

Software Verification - All You Need to Know Before we take a look at verification, let’s quickly re-visit software escrow so we understand just where verification fits in. What is Software Escrow? A developer creates a new application and wants to license it or offer it to a business that wants to use it. The business - the end-user of the software, is concerned about relying on software from a developer with an unproven track record. What if the developer goes out of business? How will the end-user get bugs fixed or new features added? If the end-user no longer ...
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