About Harbinger
WE PROVIDE AND ADMINISTER ESCROW SERVICES INCLUDING ELECTRONIC LODGEMENT, VERIFICATION, REPORTING, ALERTS, SOFTWARE AUDITING, TECHNICAL AND LEGAL SERVICES.

The Harbinger team originate from the legal and technology services industry and have decades of experience in software, data security, technology procurement, legal and commercial agreements. We understand that there are several key elements to providing quality escrow services:

We understand the importance of intellectual property and provide a range of services to protect your business.

A founding principle of escrow agents is to remain neutral. It is important that your escrow agent is experienced and an independent third party that is not under the influence or control of either the end-user or the vendor. It is rarely a good idea to simply name one of the party’s lawyers or accountants as the escrow agent. Their duty is to their client – so there is a potential conflict of interest.

Harbinger is an independent and neutral third party who can administer escrow arrangements on your behalf.

Security

Harbinger provides unmatched intellectual property protection for vendors and end-users. Many of Australia’s top companies trust Harbinger as their neutral third party to provide escrow services.

You can take comfort from knowing that your data is always secure and protected. Our online data centre meets Australian Government ASIO data security requirements. All data is fully backed up to a secondary location in Harbinger’s own offline data vault. We understand technology and protect your interests with the integrity you expect.

Trust

Harbinger provides unmatched intellectual property protection for vendors and end-users. Many of Australia’s top companies trust Harbinger as their neutral third party to provide escrow services.

You can take comfort from knowing that your data is always secure and protected. Our online data centre meets Australian Government ASIO data security requirements. All data is fully backed up to a secondary location in Harbinger’s own offline data vault. We understand technology and protect your interests with the integrity you expect.

Experience

Harbinger provides unmatched intellectual property protection for vendors and end-users. Many of Australia’s top companies trust Harbinger as their neutral third party to provide escrow services.

Harbinger specialise in software escrow. Our clients rely upon us to add value to their business by implementing and administering escrow processes that reduce the risk of doing business. Further, Harbinger periodically run “release scenarios” to ensure that when a release request occurs, Harbinger has the experience and the procedures in place to administer the escrow terms with authority.Conventional wisdom used to be that anyone other than the developer or end-user could serve as the escrow agent. However, as business has evolved and their technology agreements have matured it is now agreed that there are critical characteristics that only an experienced escrow agent will be able to provide:

  • Tenure – over a decade of experience servicing the Australian and international marketplace.
  • Proven escrow agreements
  • Best practice secure storage of the deposit material
  • Proactive alerts and compliance reporting,
  • Escrow agent neutrality
  • Auditing validation and verification services

The use of “casual escrow agents” has dropped significantly in the past decade as typically they can only offer part of these necessary components. The following illustrates some of the short-comings of “casual escrow agents”:
Lawyers / Accountants – will likely have strong knowledge of the business / contracts and may be able to provide account information as needed. However, they usually lack the storage facilities and requisite experience in handling electronic data. Also, lawyers are seldom neutral third parties as they usually represent one party in the transaction.

Banks – Banks are often considered as escrow agents because of their physical vault facilities. However, bank vaults are not designed to store electronic media and banking industry employees typically have no training in this area. Further, their employees are not trained to handle electronic media. Over time, banks have learned that software escrow services are not in their core competency.

Local

Harbinger provides unmatched intellectual property protection for vendors and end-users. Many of Australia’s top companies trust Harbinger as their neutral third party to provide escrow services.

You can take comfort from knowing that your data is always secure and protected. Our online data centre meets Australian Government ASIO data security requirements. All data is fully backed up to a secondary location in Harbinger’s own offline data vault. We understand technology and protect your interests with the integrity you expect.

Speed – Harbinger is committed to providing the most responsive and professional services in our industry. In most circumstances we will provide a “same day” response time upon request for agreement executions, beneficiary enrollments, and more.

Guaranteed

Harbinger provides unmatched intellectual property protection for vendors and end-users. Many of Australia’s top companies trust Harbinger as their neutral third party to provide escrow services.

You can take comfort from knowing that your data is always secure and protected. Our online data centre meets Australian Government ASIO data security requirements. All data is fully backed up to a secondary location in Harbinger’s own offline data vault. We understand technology and protect your interests with the integrity you expect.

Specialists

Harbinger provides unmatched intellectual property protection for vendors and end-users. Many of Australia’s top companies trust Harbinger as their neutral third party to provide escrow services.

Harbinger’s escrow services have been developed through decades of experience in software development, technology usage and IT law. They include the features and services our customers have told us they want.  However, your needs today are unique. We will advise you on the most appropriate services to achieve the level of protection you desire for your business – for one specific application or an entire risk management strategy.

Agreements

Our standard agreements are based on best practice and are made available to you.

Our escrow professionals can also work with you to tailor agreements to meet the demands of your corporate risk profile.

Pre-packaged and tailored escrow agreements – Harbinger has designed agreements to provide flexibility with regards to initial structure and long term usability. With Harbinger there are no proprietary terms that will hinder flexibility later or require separate agreements depending upon your release conditions. The flexibility designed into our escrow agreements makes meeting current and future escrow requirements as efficient and economical as possible with out compromising quality.

In the end, many companies can provide software escrow services and meet one or two of these key benefits. However, only Harbinger can provide all four key benefits and meet your budgetary requirements.

Our services are designed with both small and large vendors and end-users in mind. For example: If you have escrow agreements with multiple vendors and suppliers, then you will find the online escrow management system’s consolidated view, automated alerts and proactive reporting service particularly useful. It removes time-consuming low-value activities from your business, and provides improved compliance and accountability.

Online

Harbinger provides unmatched intellectual property protection for vendors and end-users. Many of Australia’s top companies trust Harbinger as their neutral third party to provide escrow services.

Once you’ve established an escrow arrangement, you don’t want to spend time managing it. Harbinger’s Escrow Management System actively monitors your arrangements on your behalf. It allows you to:

  • View all of your escrow arrangements in one place
  • View account information: Account lists, Deposit data, Contact information, Multiple account management.
  • Conduct transactions: Change company contacts, Revise beneficiary lists, Request terminations, Request verification, Notify of release events.
  • Access reports: Annual account summaries, Keep track of escrow verification results, Deposit information, Compliance information.
  • View information: Agreements, Amendments, Lodgement details.
  • Check lodgements: Ensure that deposit materials have been lodged correctly
  • Monitor your vendor’s compliance: our unique agreement monitoring system will automatically alert you if your vendor fails to remain in compliance with your escrow agreement

Facilities – electronic data must be handled and stored appropriately to secure, protect and preserve the code so that it can be used in a time of need to support the application. Harbinger provides state of the art online storage in Australia. The online vaults are designed to meet the highest standards of data storage, withstand catastrophic failure and natural disasters without affecting the contents of the stored files. In addition, Harbinger has developed proprietary transmission, storage and retrieval system to safeguard our client’s intellectual property while in transit and in our custody.