What software developers and vendors need to know

1.  Address Your Clients’ Concerns

2.  Increase the attractiveness of your software

3.  Protect your source code

4.  Reduce the risk of litigation

When a potential customer considers purchasing a licence for your software, they naturally concern themselves with the issues of maintenance and continued technical support - your ability to continue to provide good service. Most end-users would not sign a license agreement without allaying these concerns, choosing instead to buy software from a larger organisation that represents a lower risk to their business.

If you were to go out of business or no longer provide support, the risks to your potential customer’s business is too high – not to mention the risk of litigation to you. Implementing a source code escrow arrangement reduces your customers risk and increases the reasons to buy your software.

Harbinger provides source code escrow services. The service is a goodwill gesture on your part that acts like an insurance policy for your clients. They would be granted access to certain materials - under specific circumstances that you determine - that would enable them to continue to operate.

As a software vendor, you can put your potential clients at ease and gain their confidence by offering escrow protection upfront.

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  • Level the playing field – offering escrow allows you to provide the same level of confidence and trust that a customer would expect from a larger software vendor
  • Shorten the sales process –having an existing escrow arrangement in place avoids legal complications
  • Build strong relationships – by implementing an escrow arrangement you establish the credibility of your business and help to establish trust
  • Safeguard your customer’s investment – provides customers with comfort that the tangible value of your software to your customer’s business is protected

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We offer

  • Your choice of either standard or tailored escrow agreements
  • Fast service establishment - 24 hours for standard agreements
  • A secure online escrow management system - Source on IceTM
  • Compliance and lodgement activity monitoring
  • Active AlertsTM that prompts you when an escrow lodgement is due
  • Online and telephone support
  • Software agreement, contract and procurement advice
  • Software risk management consulting
  • Software verification services
  • Lodgement auditing services

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To find out more or to talk to one of our escrow specialists, please contact us on +61 3 9013 6100